1.
Can I return the product if it is not quite what I was expecting?
Yes, providing its not a spare part and you do so within 7 days of the date the product was delivered to you. We do ask that the product is not used or assembled and that it is returned with all its original packaging. You will be responsible for returning the product to us, together with the cost of this unless we agree otherwise. Please click here for our full
Returns Policy
.
2.
What if the product is damaged or faulty?
In the unlikely event that this is the case, we will agree with you how best to return the product to us. We will then happily ship a replacement to you on our overnight delivery service. Please
click here for our full Returns Policy
.
3.
I have bought this product as a present and wish it to be delivered to different address to the invoice address, can this be done?
Of course, but please do make sure that the postcode and details given are correct. Please also make sure that there will be someone available at the address to take delivery. If you have ordered a product which comes with an E:User and Assembly manual, e.g. Battery Ride on Cars, you will need to either forward the email link to the download to the third party, or Contact Us, to request that a link be sent to an alternative email address.
4.
I have taken delivery of the product and lost the assembly instructions. Can you provide a further copy?
Yes. Providing you confirm the name the product was purchased in (and it matches our records) we will email to you a link to the E:User and Assembly Manual (if appropriate) or email you a link to a pdf copy if the original instructions were in hard copy form (e.g. furniture)
5.
I took delivery of a product from you some time ago and have now lost the user manual. Could you send me a replacement?
Yes. As above, please
contact us
.
6.
I am interested in ordering one of your products, but note that it is self assembly. I don’t really have the time to do this, are you able to help?
Unfortunately we cannot offer this service at the moment, but all our ride on toys come with our very own instruction manual so should only take a couple of hours. Our customer service help line is open 7 days a week just in case you need any other help.
7.
I am interested in ordering one of your products as a present for one of my children, but I don’t really have the space to store it at home. Are you able to help?
Yes. We run a Designated Delivery Service on certain products whereby you can buy now to secure your item and nominate a date for delivery closer to your special occasion when it suits you. Please keep in mind that you must still allow sufficient time to assemble your item (where appropriate). Please contact us for further information.
8.
Do you stock spare parts?
Yes. We stock a comprehensive range of spare parts for all battery ride on cars and jeeps. For furniture, play centres and other products, spare parts can be obtained from the manufacturer. Please contact us for further information.
9. Are all your products CE approved?
Yes.we only source products from reputable suppliers who can show that the products comply with the relevant European and UK Safety Standards.
10.
I am interested in placing an order over your website but I’m always concerned about giving my credit card details. Is your website secure?
Yes. Our credit and debit card payment system is operated on a secure server system hosted by HSBC. Please see our Security Policy for more information.