Delivery Charges and Further Questions
1.
Order Tracking
Where’s my order?
If you have received an email confirmation that your order has been dispatched, then please follow the guidance notes in the email to track your consignment using the tracking number quoted in the web link provided.
If you have not received an email confirmation that your order has been dispatched within 3 working days, following the placing of the order, then please email us at
enquiries@srbworld.com
2.
Delivery Problems
The courier called but you were out.
When our courier has been unable to deliver your item because nobody was there to receive it at your nominated address, the courier will leave a card asking you to call them to rearrange delivery. Please call them as soon as possible to arrange a mutually convenient time for re-delivery. Please note, if you do not call the courier to so arrange, they will attempt re-delivery for a maximum of two more times. After this, the item will be returned to srbWorld. Where an item is returned to us for such reason, we shall have to charge a second delivery charge in order to send the item to you.
3.
Delivery of Furniture only
Due to the size and weight of our furniture products, our customer services team will contact you to agree a suitable delivery day (Monday-Friday). Saturday deliveries can be arranged but will attract a surcharge.
The following service types apply to delivery of furniture:
Single items or smaller consignments of multiple items:
Delivered to your door.
Larger consignments requiring palletised delivery (e.g. bedroom sets):
DOORSTEP delivery only. This means that your parcels will be securely strapped to the pallet and protected with cling-wrap. The driver will remove the pallet from the delivery van by tail-lift, however, he is NOT expected to carry the goods into your property or out-buildings. You must make your own arrangements to receive the loaded pallet into your property on the specified delivery day.
As a signed-for service and so the driver will not simply leave the goods outside your property, someone must be in to take delivery.
Our delivery team will use all best endeavours to deliver on the agreed date. If they are unsuccessful because you are out or for some reason unable to take delivery at the agreed time, you will incur a charge for any second delivery.
Upon receipt, please mark the delivery documentation as “DAMAGED" even if the package looks in good condition. This enables us to process any damages done in transit much more quickly.
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