Delivery Charges and Further Questions
1.
Order Tracking
Where’s my order?
If you have received an email confirmation that your order has been dispatched, then please follow the guidance notes in the email to track your consignment using the tracking number quoted in the web link provided.
If you have not received an email confirmation that your order has been dispatched within 3 working days, following the placing of the order, then please email us at
enquiries@srbworld.com
2.
Delivery Problems
The courier called but you were out.
When our courier has been unable to deliver your item because nobody was there to receive it at your nominated address, the courier will leave a card asking you to call them to rearrange delivery. Please call them as soon as possible to arrange a mutually convenient time for re-delivery. Please note, if you do not call the courier to so arrange, they will attempt re-delivery for a maximum of two more times. After this, the item will be returned to srbWorld. Where an item is returned to us for such reason, we shall have to charge a second delivery charge in order to send the item to you.
3.
Delivery of Furniture only
Due to the size and weight of our furniture products, our customer services team will contact you to agree a suitable delivery day (Monday-Friday). Saturday deliveries can be arranged but will attract a surcharge.
The following service types apply to delivery of furniture:
Single items or smaller consignments of multiple items:
Delivered to your door.
Larger items
Our family friendly delivery policy is a very important part of the service we offer at srbWorld - the delivery date is confirmed with you in advance and our specialist delivery team bring the furniture into the room of your choice. All you need to do is make sure their path is clear of any obstruction!
Please note: It is your responsibility to ensure that you provide the correct delivery address. If we attempt to deliver and the address you have provided is incorrect, we reserve the right to pass on the costs of forward shipping to the correct address and/or the costs of returning the item(s) to our warehouse (as appropriate).