Christmas 2008 – Useful information
Can I purchase my Christmas presents now but have them delivered in December?
Yes you can. srbWorld offers a postponed delivery scheme especially for the festive season. This year we will be shipping all postponed delivery parcels on Monday 8th December, for delivery during that week i.e. by the end of Friday 12th December 2008
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How does the service work?
This service is available for all items bought from srbWorld.
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To place your order, please telephone the srbWorld sales office on 0845 293 2960, during normal office hours.
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We will take your order and payment over the telephone.
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Your purchase(s) will be allocated and prepared for despatch BUT will be shipped on the 8th December 2008 to your nominated delivery address (UK only).
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We will send you a 'reminder' email just before despatch, and to provide you with a download-link to the exclusive full-colour assembly/user manual for your kit.
What are the advantages of using this scheme?
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Your Christmas present is safely allocated in our warehouse.
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You don’t have to hide the item from excited eyes for quite so long!
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You still have plenty of time to assemble, charge and test the item well before Christmas.
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Your warranty starts from the date of shipment (8th December) and NOT from the date of purchase.
How much does it cost to use this scheme?
We charge a small administration fee of just £15 (£12.76 plus VAT) for using this scheme. This fee is payable when you order your item.
Can you guarantee delivery before Christmas?
srbWorld uses only reputable, nationwide couriers to ship our items. We do guarantee that your product will be despatched to the courier at the agreed time and on the agreed service type. However, unfortunately srbWorld cannot be held responsible IF the courier does not then perform in accordance with their promised service level.
It is very rare that parcels are not delivered on time. However, couriers can deliver up to 60% of their total annual volume of parcels in the last week before Christmas. Given this, we advise that you give as much notice as possible of your requirements. To help you make an early and informed decision, we have provided a summary of service from srbWorld and our couriers in the table below. Please also remember that your item needs to be assembled, charged and tested PRIOR TO CHRISTMAS.
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Christmas & New Year 2008 Important Dates
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Day / Date
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Sales Office Open?
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Spares & Technical Helpdesk?
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Despatch Day?
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Conditions
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9:00am to 5:00pm Tel: 0845 293 2960
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Available on a call-back service
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To UK Mainland Addresses
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To Highlands & Islands
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Dec-08
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Mon 1st to Fri 5th
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yes
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yes
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yes
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yes
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Sat 6th to Sun 7th
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no
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yes
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no
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no
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Mon 8th
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yes
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yes
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yes
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yes
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Despatch of Christmas Delivery Scheme purchases (see above)
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Tues 9th to Fri 12th
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yes
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yes
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yes
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yes
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Sat 13th to Sun 14th
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no
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yes
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no
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no
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We recommend that all purchases are assembled & tested THIS WEEKEND!!
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Mon 15th
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yes
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yes
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yes
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yes
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Tues 16th
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yes
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yes
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yes
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yes
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Wed 17th
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yes
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yes
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yes
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yes
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Thurs 18th
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yes
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yes
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yes
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yes
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All despatches are subject to Get-It-Fast rates. LAST DESPATCH DAY FOR Highlands & Islands
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Fri 19th
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yes
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yes
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yes
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no
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All despatches are subject to Get-It-Fast rates LAST DESPATCH DAY for UK Mainland
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Sat 20th to Sun 21st
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yes
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yes
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no
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no
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Mon 22nd
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yes
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yes
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no
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no
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Tues 23rd
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yes
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yes
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no
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no
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Weds 24th
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no
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Helpdesk only
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no
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no
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Thurs 25th
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no
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no
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no
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no
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Xmas Day
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Fri 26th
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no
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no
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no
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no
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Boxing Day
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Sat 27th
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yes
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yes
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no
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no
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Sun 28th
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yes
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yes
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no
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no
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Mon 29th
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yes
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yes
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yes
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yes
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Sales office re-opens
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Tues 30th
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yes
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yes
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yes
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yes
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Wed 31st
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yes
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yes
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yes
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yes
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Jan-08
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Thurs 1st
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no
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no
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no
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no
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Fri 2nd
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yes
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yes
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no
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no
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NOTES:
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Online orders may be placed after 22-Dec, but will not be processed until the sales office re-opens
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Despatch dates and service will only apply ONCE we have received cleared funds (i.e. the item is paid for in full).
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Orders MUST be paid for by 10:00 on the day of despatch to guarantee the item will be despatched on the same day and the listed courier service is provided.
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The technical help desk is available on a call-back service only. It is a facility to assist customers with queries regarding the assembly and use of their item and is NOT an ordering facility. We will try to assist with ordering via this facility, BUT this cannot be guaranteed.
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